Unable to delete billpay transaction

I use PNC bank for billpay. Normally when i send a billpay, i get a check number with little lightning bolt next to it. Somehow, when i sent one particular Billpay, i got a check number, but no lightning bolt. Well at a later time i decided to cancel the transaction, but i am not able to do so. I verified transaction with the bank and had them delete it for me. This has happened to me twice in the last month, I was wondering if someone would know how to refresh the billpay transactions in quicken that the bank has. or if there is another simple way to repair the transaction in quicken.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @poseyjr145,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review the instructions found in this support article.

    I hope this helps!
    -Quicken Anja
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