Ameriprise Downloads issues

Ike in Maryland

Only some of my Ameriprise accounts are downloading. Any ideas why this would be the case? In fact, I also get three accounts downloading with zero balances that don't appear on my financial statements.

Quicken Jasmine

Hello @Ike in Maryland,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing these issues with your Ameriprise accounts. 

First, I suggest creating a test file and adding the Ameriprise account(s) to see if it produces the same issue with downloads. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response.