Discover card is not updating statement balances at the end of the statement period

gogottliebs88

My Discover card accounts balances are not being updated after the most recent period ends. Quicken continues to give me the message that it may take one to two days to update the balance and displays the "fix It" message in the update button. After I try to manually update.

Quicken Jasmine

Hello @gogottliebs88,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

First, I suggest creating a test file and adding the Discover account(s) to see if it produces the same issue with balances not updating. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

fanfare

 I recently have found that the Discover card activity statement is wacky the day after your statement closing date. This is to say, it makes no sense.