quicken data disappeared

auldthymer
auldthymer Member
qdf file on my machine is over two years old. Where did the current data go? Is it possible to open a formal problem record with Quicken Support without waiting on hold for hours?

Answers

  • Mark1104
    Mark1104 Member ✭✭✭✭
    what do you mean by the 'current data'? do you mean the entire '*.QDF file????  there should also be backups on your harddrive (assuming you turned on the automated back up component)

    Did you try doing a search of the file on your harddrive?  do you have your harddrive backed up anyhere? 

    do a search on *.qdf 


  • the only .qdf and/or backup files that I find on my harddrive have data that is over 2 years old.
  • Mark1104
    Mark1104 Member ✭✭✭✭
    @auldthymer - do you have a backup of your harddrive stored somewhere.  would be very highly unlikely that Q would destroy the most recent two years of data with the rest remaining.  What are the modify dates on these backup files - that may provide a clue..... and all the backup files are also missing the past two years - that is simply strange, 
  • Thank you. The data is lost in 'the cloud'. Quicken Support has not responded. Time to cancel subscription and do a bunch of manual data reentry in a different product.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    May I ask where on your system your Quicken data files were located before they vanished or were deleted?
    Please respond with the complete path name, e.g., C:\Users\your_username\Documents\Quicken
    And the one file which you could find, was the transaction register properly sorted by Date in ascending order and were you looking at the bottom of the register, where the newest transactions are supposed to be?
  • Quicken Support is attempting to recover my data file. For a fee. Not cheap
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Quicken Support is attempting to recover my data file. For a fee. Not cheap
    Which Quicken Support are you talking about? The one you can reach here (below) or someone else?

    Quicken Support:

    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
  • auldthymer
    auldthymer Member
    edited October 2022
    quicken.com/support is [Removed - Disruptive]. They never responded to a chat request. I was able to speak to a human being at [Removed - Scam Phone Number].
  • Greg_the_Geek
    Greg_the_Geek SuperUser ✭✭✭✭✭
    You used Google to find Quicken Customer Support. Unfortunately, you found a scam support website. Go to Official Quicken® Support - Phone, Chat, or Community for the real Quicken Customer Support.
    Quicken Subscription HBRP - Windows 10
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