quicken data disappeared

auldthymer

qdf file on my machine is over two years old. Where did the current data go? Is it possible to open a formal problem record with Quicken Support without waiting on hold for hours?

Mark1104

what do you mean by the 'current data'? do you mean the entire '*.QDF file????  there should also be backups on your harddrive (assuming you turned on the automated back up component)

Did you try doing a search of the file on your harddrive?  do you have your harddrive backed up anyhere? 

do a search on *.qdf 

auldthymer

the only .qdf and/or backup files that I find on my harddrive have data that is over 2 years old.

Mark1104

@auldthymer - do you have a backup of your harddrive stored somewhere.  would be very highly unlikely that Q would destroy the most recent two years of data with the rest remaining.  What are the modify dates on these backup files - that may provide a clue..... and all the backup files are also missing the past two years - that is simply strange, 

auldthymer

Thank you. The data is lost in 'the cloud'. Quicken Support has not responded. Time to cancel subscription and do a bunch of manual data reentry in a different product.

UKR

May I ask where on your system your Quicken data files were located before they vanished or were deleted?

Please respond with the complete path name, e.g., C:\Users\your_username\Documents\Quicken

And the one file which you could find, was the transaction register properly sorted by Date in ascending order and were you looking at the bottom of the register, where the newest transactions are supposed to be?

auldthymer

Quicken Support is attempting to recover my data file. For a fee. Not cheap

UKR

auldthymer said:

Quicken Support is attempting to recover my data file. For a fee. Not cheap

Which Quicken Support are you talking about? The one you can reach here (below) or someone else?

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
• Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

auldthymer

quicken.com/support is [Removed - Disruptive]. They never responded to a chat request. I was able to speak to a human being at [Removed - Scam Phone Number].

Greg_the_Geek

You used Google to find Quicken Customer Support. Unfortunately, you found a scam support website. Go to Official Quicken® Support - Phone, Chat, or Community for the real Quicken Customer Support.