Cannot enable Fifth Third accounts to Mobile and Web
I have Quicken Home and Business for Mac, with my personal accounts in one Quicken install native to Mac OS and my business accounts running in a Parallels environment running Microsoft Windows 11 Home. With my personal accounts on Mac OS, all my accounts connect and sync fine and are visible on Mobile and Web versions with correct balances. However, with my business accounts on Windows 11, which are all Fifth Third Bank accounts, they sync with the financial institution and under the Mobile and Web tab it says sync was successful, but underneath accounts enabled it says zero, and below that it says "3 accounts not yet synced." If I click on "3 accounts not yet synced," it takes me to the "Accounts for Mobile and Web" dialogue box, with my Fifth Third accounts listed. I check all of the accounts, fill in the password for my Fifth Third Bank account, and select done. But it returns with Error-CC: 501, unable to connect to your financial institution. I have verified that I can login directly to my Fifth Third Bank account with the password it fills in through the browser (Microsoft Edge). I have a ticket open with Quicken, 9791492, but am stumped. Fifth Third Bank says they place no restrictions on Quicken connections. Again, my accounts sync with Fifth Third fine, but do not sync to the web or mobile. However, on web or mobile, the account titles are listed, but all the balances are zero. Thanks in advance for any assistance you can offer.
This discussion has been closed.