Unable to download transactions from First Tech FCU

francisg Member

I've been downloading transactions from my First Tech accounts since 2014 without any major issue.

Some months back I started getting the following error: Oops. There is a connection problem - CC-502.

Obviously, there's not a connection problem as I've tried tens of times during these months at different days/times.

Does anyone have any clue to fix/troubleshoot?

Thank you.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @francisg,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Please, review and follow the error-specific steps found in this support article.

    If the steps are unsuccessful, then as stated at the bottom of the article, you will need to contact Quicken Support via phone or chat. Our support agents will need to collect and review your log files to find the internal error and may file for an escalation if they see fit.

    Thank you!

    -Quicken Anja
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