After following 'Add Account' workflow, no account is added

Bur Davis

Running Windows Quicken R44.28, Build 27.1.44.28 in Windows 11

After following 'Add Account' workflow, no account is added

Steps to repro:

- Choose name of bank
- Provide username and login for bank
- Error 'we encountered an error (It's not your fault). ... The user has entered an invalid ID or password.'
- Choose "I'll visit my financial institution web site and download transactions myself", click 'Next'
- Dropped into Account Added dialog, with message "Now you're ready to download your account data..."
- Click "Finish"
- Observe that no account has been added

wtf?!

UKR

Good question. Looks to me like the Add Account process is being derailed by the connection error and therefore doesn't even create a "manual" (unconnected) account register.

We'd have to figure out why you're getting the "not your fault" error (aka error code CC-501) ... and that's a job for Quicken Support to look into.

It might also be helpful if you told us the name of your bank ... we might have a Community Alert pending for this bank.

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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