Wells Fargo accounts will not update in Quicken for Mac

Question

For the past several days my Wells Fargo accounts (investment accounts) will not update in Quicken.  The error message reads, "Quicken cannot connect to this account."  All of my other accounts, i.e. bank, credit cards, etc. update just fine.  Jasmine in this community message group marked it as resolved today, but it is not resolved for me.  What can I do to fix it?  Thanks.

Quicken Jasmine · Answer

Hello @NO1POP,

Thank you for reaching out to the Quicken Community, though I do apologize that you are still experiencing this issue.

Due to the alert having been resolved, I suggest reaching out to Quicken Support directly for further assistance as they can utilize functions such as screen share and escalate the situation if needed.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Thank you.