bethsweeney said: I have 4 accounts in Quicken, all are with Associated Bank. When I do the One Step Update, 3 of the accounts update but my checking account will not. No error messages, just only 3 accounts update. I have reset the account several times, I also deactivated it and re-entered it. Still no updates and won’t download transactions. When I view the account list, under last download it says “not available” even though I know there are transactions to download. It does correctly show the accurate online balance. How do I fix this?
First, take a look at the Support Article linked here, specifically the section entitled If this is the first time this has happened. Do any of those situations seem to apply, and do any of the corresponding steps seem to resolve the issue? If not, take a look at the section entitled If this issue occurs frequently.
bethsweeney said: Neither of those were helpful. Quicken updates the other 3 accounts from the same bank, but not 1 account. It’s like that account doesn’t even exist when I do the update.
Also, if you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted.
You may then add your Associated Bank accounts by navigating to the Add Account button in the upper left-hand side of the screen, denoted by the '+' symbol. Let us know if you see the same error message occurring in the test data file once this is attempted.
