Billpay - Liberty energy and water new website/ login

ray476

My Water Company has changed websites and logins. There doesn't seem to be an update in the Quick pay setup yet. It has changed names and websites twice recently -
the more recent was www.amwater.com and that is the only one available in quicken, but that is no longer working as of last week.
The current website is https://myaccount.libertyenergyandwater.com/

It works on the website and app but quicken needs an updated link. How does that get done?

Quicken Anja

Hello @ray476,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If the biller has changed its URL, then it will require them to submit a request to have it changed within Quicken. For more detailed information regarding this topic, please take a moment to review the section titled "How can I fix an incorrect Homepage URL?" found in this support article. 

Please note that while the support article refers to financial institutions for downloading transactions, the same applies to billers in order to download online bills.

I do apologize for any inconvenience! Thank you.

UKR

Be sure to avoid late fees and penalty interest rates

Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that cannot be resolved in a timely fashion?

Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and perhaps all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.