nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reset account on Online Services gives blank screen

Robert Armani

When trying to reset a bank account in Online Services I get this screen. "More Info..." button doesn't work either. Does anyone know what's going on here?

Image: https://us.v-cdn.net/6031128/uploads/editor/2v/6cynelahxlq7.jpg

Find more posts tagged with

Online Banking

Windows

Accounts

download transactions

Comments

Quicken Jasmine

Hello @Robert Armani,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Please let me know how this goes.

Robert Armani

Thank you QJ for your response. The issue started happening when suddenly my account that had direct connection the FI stopped working. I tried to reset it, but I was getting that non-functional blank screen. I disconnected from the FI and tried to reconnect using the same Direct Connect method but was unsuccessful. So, I changed the connection method to Express Web Connect and it's working fine now. Even though I would've preferred the direct connect method. Oh Well.

Quicken Jasmine

Hello @Robert Armani,

Thanks for coming back to update us.

I am happy to hear that you were able to reach a resolution by switching the connection method.

Please do not hesitate to reach out with any further questions or concerns!