Bills won't update nor can I add an online biller

Cch2

For several months now, I can't add an online biller. It says awaiting bill, but the bills have come and gone and still, it won't add. When I go to automatic update, everything updates but the bills. No matter how many times I try, it won't update.

Please help

Quicken Anja

Hello @Cch2,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

To start with, I suggest you try to Review and Repair Online billers first. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.



Let us know how it goes!

UKR

If your bank recently required you to reauthorize your checking account and/or your bank has changed from "Direct Connect" to either "Express Web Connect" or "Express Web Connect+" you can no longer use Online Bill Pay direct to the bank or Quicken Bill Manager's Quick Pay function. The bank no longer supports this function through Quicken.

You have these alternatives:

1. Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (about 10 - 14 days before due date) to allow time for delivery and processing.
2. Logon to the bank's website and schedule your bill pay payments from the bank. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat every time another payment is due.
3. Logon to the biller's website once and set up their Autopay, APS, Direct debit, etc. to make the current payment and all future payments on Due Date directly from your checking account. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payments before they come due.
4. Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (about 10 days before due date) to allow time for delivery and processing.

I've been using a variation of method #3 for decades, since before the Internet and dial-up were even invented. It's easy to get used to this process. And I have yet to miss a single payment.