white screen

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Charlotte McCurtain
Charlotte McCurtain Member ✭
edited December 2022 in Errors and Troubleshooting (Windows)
I bought a new computer yesterday, they transferred everything over to the new computer. Everything works except my Quicken. When you click on the icon it opens for about a half a second then flashes a couple of times then goes to blank screen. It says I am signed in. I don't know what to do. The place I bought the computer at is closed today for construction. Any help would be appreciated. Windows 10, and it was windows 10 on the old computer as well, and I have never had a problem.

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  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    How did you transfer Q  to the new computer?
    The proper procedure would be to install Q on the new computer and then RESTORE a backup (taken on the old computer) onto the new computer.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • splasher
    splasher SuperUser ✭✭✭✭✭
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    If you are using Quicken 2014 thru 2017, see this post, it is long, but it explains and solves the problem:
    With 2014 & 2015 the Quicken.ini file will be in a Quicken folder under an Intuit folder.  I'm not sure about 2016.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

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