Citi Bank (Q Win, CC 502)

Haven't been able to download financial info from Citi Bank for the past twenty days. Continuous CC-502 error. Any idea when this issue will be resolved?


  • Hello @Theodora S.,

    Thank you for reaching out to the Quicken Community with this issue. 

    We do currently have an ongoing active alert regarding Citi users receiving online banking errors such as the CC-502 error message when attempting to update accounts. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I apologize for any inconvenience caused in the meantime. 
    -Quicken Jasmine
  • hlsteve
    hlsteve Member
    I have this same issue. I have searched the forum and saw the linked ongoing ticket and it shows a history back to April. There are repeated updates saying it is being worked. But a ticket that has been worked for this many months is a real issue. What is the fix for this issue that I can apply TODAY?
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