CP_ACCOUNT_NOT_FOUND at RBC Royal Bank

Kevin Dean

I'm getting error -32 (CP_ACCOUNT_NOT_FOUND) for a number of my accounts at RBC Royal Bank (in Canada). See image attached.

This occurs only for accounts that have had no new transactions since the last download. That's not an error.

I'm using Quicken Deluxe (Canada) for Mac, Version 6.10.3 (Build 610.46328.100).

Quicken Jared

Kevin Dean said:

I'm getting error -32 (CP_ACCOUNT_NOT_FOUND) for a number of my accounts at RBC Royal Bank (in Canada). See image attached.

This occurs only for accounts that have had no new transactions since the last download. That's not an error.

I'm using Quicken Deluxe (Canada) for Mac, Version 6.10.3 (Build 610.46328.100).

Hello @Kevin Dean,       

I am sorry about this issue with online banking services. Thank you for looking to the Quicken Community for assistance. 

First, do you know what 'instance' of Royal Bank of Canada are you using to link your accounts to online banking services? Also, what Connection Type are you making use of in order to connect your accounts to online banking services? You can check this by clicking one of the affected accounts in the Account List on the left-hand side of the Quicken panel and then navigating to the Settings menu denoted by the 'gear' icon in the lower right-hand corner of the screen. The Downloads tab in the window that appears should contain this information. 

Lastly, are you making use of any Virtual Private Networks (VPNs), new firewall settings, antivirus software, or pop-up blockers?

I look forward to your response. 

Thank you,

Quicken Jared 

Kevin Dean

Here you go. And no, no VPNs or new firewall settings, antivirus software, or pop-up blockers. Accounts with transactions to be downloaded work just fine; it's only those accounts that don't have any new transactions that are affected.

Quicken Jared

Kevin Dean said:

Here you go. And no, no VPNs or new firewall settings, antivirus software, or pop-up blockers. Accounts with transactions to be downloaded work just fine; it's only those accounts that don't have any new transactions that are affected.

Hello @Kevin Dean,   

Thank you for providing me with that helpful screenshot, and for answering my earlier questions. I am sorry that this problem remains, for the moment. 

Have you recently been prompted regarding any changes in Connection Type or with respect to third-party access on your online banking profile with Royal Bank of Canada? Similar to the issue with changing Account Types that we are currently discussing, this issue can be further isolated by attempting to connect your accounts in a test data file, by making use of these steps: save a backup by going to File > Save a Backup... in the upper menu at the top of the screen while Quicken is open and then create a new 'test' data file by following the steps listed below-

1. Navigate to File
2. Select New
3. Select Start from scratch
4. Click Next
5. Choose appropriate default categories based on geographic location
6. Click Next
7. Choose Don't use Quicken Mobile & Web
8. Click Next 

You may then add your Royal Bank of Canada-affiliated accounts in the newly created data file by navigating to the Add Account button in the upper left-hand side of the screen (denoted by the '+' symbol) then  choosing your financial institution and entering your credentials as prompted. I am curious whether or not these issues continue in this data file. 

I look forward to corresponding with you about this further, if necessary. 

Thank you,

Quicken Jared 

Kevin Dean

I'll try this when I can find some time, but right now, the integrated download is completely unusable. Even though there are new transactions in some of the affected accounts, they can't be found, and now another account is having the same problem. I have to go back to the manual download via the bank's web page.

I had this problem in Quicken for Windows some time ago, and it was eventually fixed in the app, so whatever the solution was, it obviously wasn't ported to the Mac version.

Quicken Anja

Hello @Kevin Dean,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Before you attempt the test file instructions, I suggest you try and troubleshoot the actual -32 error code you are receiving first. Please refer to this error-specific support article regarding download error -32 for instructions.

I hope this helps!

Kevin Dean

I already tried that. It made no difference.

Quicken Anja

Thank you for following up, though sorry to hear that the issue persists.

At this point, we advise that you please contact Quicken Support directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.

Kevin Dean

I'll take it up with them when I have the time. Thanks.