Bank of America - Transactions not downloading (QMAC) [Edited]
Answers
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> @Quicken Anja said:
> Hello All,
>
> Than you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.
>
> This issue has been forwarded to the proper channels and it is being looked into. However, in order for our teams to thoroughly investigate the issue, if you haven't yet, we request your assistance by submitting your log files through Help > Report a problem. You can also add "Attn: CTP-5013" to the title/subject line. While you will not receive a response through this submission, these reports will help our teams further investigate the issue.
>
> The more submissions we receive, the better.
>
> Thank you!
> (CTP-5013)
Please update the Community about what progress is being made and when a resolution is expected.0 -
in a different discussion thread, a user posted this on 11/14:
"BofA just dropped Direct Connect downloads and switched over to Express Web Connect+ downloads. Did you go thru the process to deal with that change?"
no response from Quicken yet0 -
> @RioBlanco said:
> Interim fix is you can download current transactions from BOA website in Web connect format until Quicken revolves the issue
How do you change from Direct Connect to Web Connect?0 -
I am so fed up with the problems in quicken. I have had to reset all of my accounts because they quit downloading transactions. Now it is only a problem with my bank of america accounts. Nothing updated since the last update. Talked to quicken support this morning and they said I just have to wait. I have been using Quicken since the early 90's. This is the first time I am considering dumping it because there is just too many issues.1
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Saw this in another thread about the current BofA issue.......
Quicken Kathryn Administrator admin
November 17
Update: We have identified the issue with transaction downloads, and are working with our provider to release a fix as soon as possible. This thread will be updated when the issue is resolved.
Quicken Kathryn
Community Administrator0 -
> @uconnjhd said:
> How do you change from Direct Connect to Web Connect?
I just chose the WEB connect option, and after the file was downloaded, double clicked and Quicken made the conversion for me0 -
> @RioBlanco said:
>
>
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> > @uconnjhd said:
> > How do you change from Direct Connect to Web Connect?
>
> I just chose the WEB connect option, and after the file was downloaded, double clicked and Quicken made the conversion for me
>
>
Thank you. I don't see this selection in the Quicken for Mac version.0 -
Quicken for Mac (Version 6.10.3 (Build 610.46328.100)) is no longer downloading transactions from BofA. Last download 11/09/2022. We have two accounts at BofA. Only one is tracked in Quicken.
I have tried Accounts >> Settings >> and reestablishing the connection. It then opens Safari and takes me to an BofA Authentication site. There it says 1 Account Found. Unfortunately that is the account we do not track in Quicken. The one we have been using with Quicken does not appear.
Why doesn't it report the other account as found? How can I get this to sync up again. I have been a Quicken User since 2017.0 -
As of this morning, I was able to download BofA transactions successfully but i did need to reset the connections within all 3 of my Quicken account settings first. You may need to re-authenticate with BofA also. Once signed in during that process, all accounts will appear but you may need choose "Link" to existing accounts instead of creating a new one.0
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Likewise, as of the 19th downloading transactions from BoA seems to be working again. Thanks Quicken!0
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Hmmm......reset connection and still not working for me on Nov 220
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> @RioBlanco said:
> Hmmm......reset connection and still not working for me on Nov 22
It worked for a couple days for me and is back to not downloading today.0 -
Resetting the connection again made it possible to download transactions today. But I hope we see a solution soon that doesn't require that I reset the connection every couple days.0
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I tried to reset but it did not work. It appears that this problem was resolved for those using Quicken Windows.
Quicken Kathryn Administrator admin
November 23
Update 11/23/22: We have released a patch update that fixes the pending transaction issue some users experienced with their Bank of America accounts. If you are not prompted to install the patch in your Windows product, please download the manual patch from this FAQ.
Quicken should advise if they working on an update for Mac users.
I also note that the error message that previously popped up while in Quicken has disappeared but the problem (at least for Mac users) has not been resolved.0 -
A followup to my last comment: I manually downloaded transactions from B of A using Web Connect. When I go to reconcile, I see that that the online balance has downloaded (albeit with pending transactions). So clearly there is a connection but the transactions are not downloading.0
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> @encinodan said:
> I tried to reset but it did not work. It appears that this problem was resolved for those using Quicken Windows.
You may be conflating multiple issues. It sounds like the update addresses the inclusion of pending transactions in the balance.
I’m using the Mac version. I did not get an update to get transactions downloading. I suspect that’s entirely a backend problem and all I did was reset the BoA connection. (As I said above, I’ve now had to do this twice. So something is still going on.)0 -
Frustrating....As others have posted, the issue is still not resolved, even with resetting the connection in my case, and the pop up from Quicken stating a repair would be available last week is now absent...suggesting? I hope they are still working on this.0
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the BOA downloads have been working fine for a few days0
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I believe the issue for Mac users has still not been resolved. I just tried this morning and my transactions are still not downloading for my Bank of America account. Very frustrating.1
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> @Felix B said:
> I believe the issue for Mac users has still not been resolved. I just tried this morning and my transactions are still not downloading for my Bank of America account. Very frustrating.
At least for me, transactions have been working for several days on my Mac since my last connection reset.0 -
Thank you for the feedback. I just tried the reconnection and it worked!! I'm so glad! Thanks again.0
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BOA downloads worked yesterday, thought I was in the clear, but sadly no, back to the same problem that has been an issue for close to two weeks0
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I have the same download problem. I haven't received transactions since 11/9/22. I could download transactions by going to the web site and download the transactions with a start date. I deleted the password vault and then recreated it and it still didn't work. I think the problem is in the new account authentication when it took the passwords away and said "PASSWORD NOLONGER NEEDED".0
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> @tarkus9 said:
> I have the same download problem. I haven't received transactions since 11/9/22.
Did resetting the connection help? I reset, it worked for a day or two, then I had to reset again. After the second reset, it's been working for the last several days.0 -
Same problem with BOA and USAA. However, BOA problem appears to be cleared. USAA is pending for at least three weeks. Quicken states they are working on a fix.0
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How do I get access to the patch for the BofA express connect download issue. My Quicken says I have the latest version R45.21 Build 27.1.45.21 and there are no updates. My BofA account shows its connected using Express Web Connect says it update but does not actually update the transactions0
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Does anyone know where instructions are posted on How to get access to the patch for the BofA express connect download issue. My Quicken says I have the latest version R45.21 Build 27.1.45.21 and there are no updates. My BofA account shows its connected using Express Web Connect says it update but does not actually update the transactions0
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Still looking for instructions on how to fix the BofA download issue
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BofA web connection works sometimes, only after several attempts, and in the last few days only if I select it by itself, not when I do the one step update.0
This discussion has been closed.