Started Today. Anyone help with this? One Step Update doesn't download Transactions

WesS

display goes from waiting to Downloading to Complete in a blink. Nothing downloads. I checked my bank account directly and there are processed transaction to download.

Quicken Anja

Hello @WesS,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

Quicken Jared

WesS said:

display goes from waiting to Downloading to Complete in a blink. Nothing downloads. I checked my bank account directly and there are processed transaction to download.

Hello @WesS,   

I am sorry to hear about this issue with online banking services. Thank you for discussing this with us here on the Quicken Community. 

First, can you tell us more about what is happening? Are you noticing any error messages when updates fail? Does one particular account seem to be affected, and if so, what financial institution is it associated with? 

I look forward to your responses, and I hope to offer more advice, once I know a little more about the situation at hand. 

Thank you,

Quicken Jared 

WesS

You have all the information I have. There are no errors

Quicken Anja

Hello @WesS,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

dr70

I am having the same problem after it updated to R45.11

WesS

> @Quicken Anja said:
> Hello @WesS,
>
> Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.
>
> If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.* Navigate to Edit
> * Preferences...
> * Quicken ID & Cloud accounts
> * Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
> * Follow the prompts to Sign Out
> * Sign back in using your Quicken ID (email) and password
>
> Once that is done, see if the issue still continues to persist.
>
> Let us know

Seems to have worked. We'll see tomorrow when I attempt another diwnload