Why do I have to "Enable this account" for Check Pay, over and over and over? (Q Mac)

Question

Our checking has been enabled for "Check Pay" numerous times, but every time I try to pay a new bill from our checking it requires me to "Enable this account", AGAIN!  That adds several days to the process, EVERY TIME!!!  What am I doing wrong??

We used to be able to "Send", and Quicken would make payments to anyone on our list of "On-Line Payees".  Is there a better way?

K7JV · Answer

Thank you, Anja, I will do that.

Quicken Anja · Answer

Hello @K7JV,

Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

Based on the issue you described, it would be better suited for you to please reach out to Quicken Support by phone or chat directly for further assistance as the issue you described will likely require an escalation in order to resolve.

We apologize for any inconvenience! Thank you.