online balance not updating

Spazhead

Hi, my online balance is not updating, but I am getting new transactions loaded,
using quicken Mac Canada Starter for years, this is just started happening a week ago,
my balance is one week behind but my transaction downloaded are up to date as of today. so when it auto reconcile it warns me. I tried stopping online updates, and then re-enable them and still the same. my bank is TD Canada

Quicken Jasmine

Hello @Spazhead, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

First, I suggest creating a test file and adding the TD Canada accounts to see if the same issues occur with the online balance. You can create a test file by navigating to File > New > Start from Scratch. It is recommended to save a backup before proceeding with troubleshooting steps (just in case).

Please let me know how this goes!

Spazhead

hi there, I created a new file and the online balance is still not correct, it downloaded all the old transaction, but created the opening balance to match up the wrong balance..

any other suggestion would be appreciated
currently doing manual reconciles
thanks

Spazhead

any other suggestions?

Quicken Jasmine

Hello @Spazhead, 

Thank you for attempting the test file. 

Due to the same issue occurring in the test file and the main file regarding your balances, I suggest reaching out to TD Bank for further support as this indicates an issue with the way they are sending information through the servers. It is recommended to request to speak to a tier 2 agent or a supervisor as they are generally more familiar with third-party applications such as Quicken. 

I apologize that I could not be of more assistance. 

Quicken Jasmine

Hello @Spazhead, 

We do now have an active alert regarding TD Canada Bank customers being unable to update their balance or having an incorrect balance. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

I apologize for any inconvenience in the meantime. 

gambit.xmn

Do you also have an active alert for Ally and US Bank? I hvae the same issue with both banks and reset/test account did not help.

slha

The same issue has been moving through all of my accounts. First it was just Chase and my BOA business accounts that stopped updating the online balance on 12/28/22. Then my personal BOA accounts and Elan Financial accounts stopped as well. I'm using Version R45.21 with Win 11.

SylvainL

> @Spazhead said:
> hi there, I created a new file and the online balance is still not correct, it downloaded all the old transaction, but created the opening balance to match up the wrong balance..
>
> any other suggestion would be appreciated
> currently doing manual reconciles
> thanks


I have had the same problem with TD since the beginning of this year. I tried everything I could find online. No help from TD or Quicken. They are passing the buck. I use Quicken Mac v6.11.3