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Mutual of America setup

Mark-K Member
Trying to establish Quicken Connect for my new MofA 401k and keep getting this error message:


  • Hello @Mark-K,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are receiving this error. 

    I have located a support article that discusses some troubleshooting steps to take when presented with an FDP-101 error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case). 

    I hope this helps!
    -Quicken Jasmine
  • lwasser
    lwasser Member
    I am having the exact same issue and same error code. I can't even add the account to quicken so there is nothing to reset or remove as that link specifies. Is there another fix?

    My workflow

    I add
    I add my login credentials.
    It asks me to authenticate via 2FA and i get a text message with a code as i should.

    I enter the 2FA returned code into the quicken interface. (so quicken is able to connect with my account initially) and then it gives me the following error:

    An u nexpected error occured
    Please try again later.

    Care Code: FDP-101
    org.json.JSONException: JSONObject["plans"] not found

    This is a JSON keyerror so it could be that quicken is looking for the incorrect return object in the mutual of america api to authenticate?
    Something is wrong. I tried this several weeks ago and thought maybe it was a fluke issue and so today i tried again. And i'm still getting the same JSON error. i'm hoping a developer can help here as i don't think an account reset is going to fix a key error.

    Many thanks for looking into this.

    And then i get that
  • lwasser
    lwasser Member
    oh and i need to submit this as a new issue because it's a script error please let me know. the first issue i just realizedwas an aggregator error but the code is the same which is why i responded here.
  • Hello @lwasser

    Thanks for joining this thread to share that you are also experiencing this issue. 

    As per the FAQ: 

    If the issue persists

    If the steps above do not resolve the issue, please contact Quicken Support. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance. 

    -Quicken Jasmine
This discussion has been closed.