2017 H&B re-install and blank sign blocking data file access

fakepa

Hi, I originally purchased Quicken Home & Business 2017 and I recently had to reinstall the 2017 Quicken application after my hard drive crashed and I had to reset it. I have the back up Quicken data file that I reloaded after re-installing Quicken. However I am getting the blank log screen after loading my Quicken file, though I initially can see it at first then it goes away to the blank screen. I have searched and read the support pages and I found that I would need to sign up for the new subscription service as 2017 is no longer supported. I get that. I do not need the online banking/financial services.

After researching the support pages, it says my copy of Quicken will continue to work if I do not need online services. It is not allowing me to use the software I had purchased and is not allowing me access to my data and data file that I own. I believe the system is blocking me from accessing the software I purchased and trying to force me to upgrade to the subscription service. I get the change in your business model. I feel I bought that software and should be able to use it for my personal access.

Seeking assistance in how I can get this previously purchased software working to access my data . Thank you.

NotACPA

Please do HELP, About Quicken and tell us what BUILD of Q you're running.

I suspect that it's a VERY old version since you wouldn't have been able to update during installation.

You can bring your Q2017 up to the latest version by downloading the correct update from here:

https://www.quicknperlwiz.com/quicken-patches-us.html

Unknown

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splasher

See this thread, it explains the issue you are having:

Migrating Quicken 2017 from old to new computer - Quicken Data Access Guarantee — Quicken

fakepa

Thank you. I'll check out the link. Version is R20.6, Build is 26.1.20.6