2017 H&B re-install and blank sign blocking data file access
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fakepa
Member ✭
Hi, I originally purchased Quicken Home & Business 2017 and I recently had to reinstall the 2017 Quicken application after my hard drive crashed and I had to reset it. I have the back up Quicken data file that I reloaded after re-installing Quicken. However I am getting the blank log screen after loading my Quicken file, though I initially can see it at first then it goes away to the blank screen. I have searched and read the support pages and I found that I would need to sign up for the new subscription service as 2017 is no longer supported. I get that. I do not need the online banking/financial services.
After researching the support pages, it says my copy of Quicken will continue to work if I do not need online services. It is not allowing me to use the software I had purchased and is not allowing me access to my data and data file that I own. I believe the system is blocking me from accessing the software I purchased and trying to force me to upgrade to the subscription service. I get the change in your business model. I feel I bought that software and should be able to use it for my personal access.
Seeking assistance in how I can get this previously purchased software working to access my data . Thank you.
After researching the support pages, it says my copy of Quicken will continue to work if I do not need online services. It is not allowing me to use the software I had purchased and is not allowing me access to my data and data file that I own. I believe the system is blocking me from accessing the software I purchased and trying to force me to upgrade to the subscription service. I get the change in your business model. I feel I bought that software and should be able to use it for my personal access.
Seeking assistance in how I can get this previously purchased software working to access my data . Thank you.
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Comments
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Please do HELP, About Quicken and tell us what BUILD of Q you're running.I suspect that it's a VERY old version since you wouldn't have been able to update during installation.You can bring your Q2017 up to the latest version by downloading the correct update from here:
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
See this thread, it explains the issue you are having:
-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list2 -
Thank you. I'll check out the link. Version is R20.6, Build is 26.1.20.60
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