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Missing Transactions

User42

After the recent change in connection which I thought was only a Chase thing, ALL of my accounts in Quicken no longer sync and download transactions properly. This includes Chase, Synchrony, Discover, VISA, MC... Some of the time, no transactions will download and other times maybe a couple out of 20 or 30 will download. I have tried the Reset Account button under Online Services with no change in behavior.

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download transactions

Comments

Quicken Jasmine

Hello @User42,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

First, I suggest that you sign out of your data file completely and then sign back in. In doing so, you will refresh the registration token for your Online Connected Services.

Please follow the steps below in order to do so.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Please let me know how this goes!

McGarrett5oh

Hi there. I am not the OP, but this worked great for me with the same problem. Luckily I found this while talking with a Quicken CSR on the phone who kept me waiting 15 minutes while saying "I'm checking, I'm checking". I don't know what he was checking on and when he said to send a screen shot, I hung up. I explained my problem to him just as the OP did on this post, but yet he didn't suggest signing out and back in. I've been a Quicken user for well over 10 year, maybe 15 and all I can say is if there was an alternative to this buggy slow and poor UI application, I would switch in a minute.

But, THANK YOU for posting the solution!

Quicken Jasmine

Hello @McGarrett5oh,

Thank you for joining this thread!

I am happy to hear that I could assist you in reaching a resolution!

Please do not hesitate to reach out with any further questions or concerns!

User42

Hi Jasmine,

This trick seems to have fixed the issue. Thank you!

Quicken Jasmine

Hello @User42,

I am happy to hear that this also resolved the issue for you!

Please do not hesitate to reach out with any further questions or concerns!

You are welcome!