Teacher's Credit Union of South Bend resolution??

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chimestreet
chimestreet Member ✭
edited January 2023 in Download, Add/Update Accounts (Windows)
Has anyone been able to update Quicken from TCU? I have contacted TCU and they told me it was supposed to be fixed at the beginning of last week. I called again today and they stated that as far as they know it is fixed, but I'm still unable to get my downloads. Maybe I need to update something in Quicken? I've been paying for Quicken for a month and haven't been able to use it. If I can't get this resolved maybe I need to cancel the service.

Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    TCU South Bend offers  both Express Web Connect and Web Connect.  The latter is where you initiate the download from their website.
    You might try doing that once, as doing so sometimes "shakes loose the cobwebs" and permits subsequent  downloads, via EWC to proceed.
    Teachers Credit Union South Bend    https://www.tcunet.com/    1-800-552-4745    https://internetbanking.tcunet.com/TeachersCreditUnionOnline/Uux.aspx#/login    ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
    They also,  under a slightly different name, seem to  offer the same thing.  You might try deactivating the account  and re-activating with the other bank name and see if that helps.
    Teachers Credit Union WebConnect    https://www.tcunet.com/    800-552-4745    https://onlinebanking.tcunet.com/    ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT



    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • pgz1950@
    pgz1950@ Member ✭✭
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    NotACPC: Quicken olny recognizes tcunet.com and until it is changed by Quicken at the request of TCU it will not recognize onlinebankingtcunet.com. This makes one click downloads useless. Chimestreet: Call TCU service at main branch and stay on them. I was told that it would be fixed early December. Just called again today!
  • pgz1950@
    pgz1950@ Member ✭✭
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    FYI TCU Member Services # 1-800-552-4745
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

This discussion has been closed.

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