CC-501 on PNC Web Connect.

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jbalcorn
jbalcorn Quicken Windows Subscription Member ✭✭
edited December 2022 in Errors and Troubleshooting (Windows)
I've been getting CC-501 for over a week on my PNC Web Connect accounts. I've been waiting for it to clear but this morning opened a new test Quicken file and discovered that the new file can connect. I backed up, repaired and validated my original file, and am still getting the CC-501. How can I clear this error?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @jbalcorn, 

    Thank you for reaching out to the Quicken Community. 

    Due to the nature of this error, I suggest reaching out to Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real time and escalate the situation as needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance. 

    -Quicken Jasmine

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