CC-501 error when using OSU with Navy Federal Credit Union

aec618 Member ✭✭
This happened last week for a couple days, then it was fine, now it's happening again. when I do One Step Update, it starts normally, asks me for my 2-factor authentication (which I successfully complete); then it spins a while, and gives the error CC-501, problem with the Quicken server. I also update transactions for a different bank, and they download fine, so this seems specific to Navy Federal Credit Union. Please fix. I'm using version R45.13, Build with Windows 10 Professional.


  • I am having the same problem. Hope you get an answer.
  • Hello @aec618 and @Jackie Greenough,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    Due to the nature of this error, it is recommended to reach out to Quicken Support for further assistance as they can walk you through troubleshooting steps in real time and escalate the situation as needed. You can read more about this error message through this link

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    -Quicken Jasmine

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