Cannot update BofA Credit Card Account

jjmilberg
jjmilberg Member ✭✭
edited January 2023 in Download, Add/Update Accounts (Windows)
I have 5 accounts at BofA, and one of them (Visa Card) cannot be updated through Quicken. When I edit the account and try to establish a connection to BofA, I get a message that the login failed. A box pops up that says click Sign In to validate via your browser. Clicking that box yields the same error and causes Quicken to freeze and become unresponsive. The only way to exit the program is by ending the task (Quicken) through the Task Manager.

Is this a known issue, and if so, what should I do?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @jjmilberg,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support by phone or chat directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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