No option to deactivate online services
Best Answer
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If you haven't done so already, please do the following actions:
- Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
- Reboot Windows.
- Validate and Supervalidate your Quicken data file.
- If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate:
- Click File
- Select Validate and Repair File...
- Select Validate File
- If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
- Click OK
- Close the Data Log
- Close Quicken (leave it closed for about 30 secs)
- Reopen Quicken and see if the issue persists.
Super Validate:
- Click File
- Press and hold both CTRL and Shift keys while you click Validate and Repair File...
- Select Supervalidate File
- Click OK
- Close the Data Log
- Close Quicken (leave it closed for about 30 secs)
- Reopen Quicken and see if the issue persists.
1
Answers
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What's showing instead of the Deactivate button? Setup now? Something else?What Account Type is showing in the General tab?
Sometimes a picture is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windowsPlease save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.
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Thanks for the help. In the general tab, the account type is checking (photo is attached - I removed all the account numbers). Attached is a screenshot of the online services tab. There is nothing where the deactivate button ought to be.0
-
If you haven't done so already, please do the following actions:
- Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
- Reboot Windows.
- Validate and Supervalidate your Quicken data file.
- If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate:
- Click File
- Select Validate and Repair File...
- Select Validate File
- If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
- Click OK
- Close the Data Log
- Close Quicken (leave it closed for about 30 secs)
- Reopen Quicken and see if the issue persists.
Super Validate:
- Click File
- Press and hold both CTRL and Shift keys while you click Validate and Repair File...
- Select Supervalidate File
- Click OK
- Close the Data Log
- Close Quicken (leave it closed for about 30 secs)
- Reopen Quicken and see if the issue persists.
1 -
Thanks! The super validating worked.0