Chase download.

After the new security login my Chase Checking account in Quicken has so many duplicates that I'm to tired to manually delete and try to balance. I have been using Quicken for a very long time and my accounts have always been accurate to the penny. Now I have a mess and have had to make 'adjustments' to my account to make it balance. The duplicates continue to come in on each download. I have tried everything imaginable to correct the account, including going to backup files I have retained throughout the years. This was a very poor conversion. Quicken may be going out the door; at my age, I don't have the patience to spend hours trying to unravel this mess.


  • Quicken Jasmine
    Hello @VOFSAR,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue and I do understand how frustrating it can be. 

    Due to the nature of this issue and the recent migration with Chase, we recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance. 

    -Quicken Jasmine

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