None of my accounts are updating

GaryKantz
GaryKantz Member ✭✭✭
edited January 7 in Download, Add/Update Accounts (Mac)
Big problem here. Ran a sync and NONE of my accounts are updating in Quicken. Every one of them have the dreaded orange circle next to every account, and each one has the message "Quicken cannot connect to this account". Is this an ongoing issue? Had this before last year and the solution was to buy another Quicken subscription and start from scratch! Not going to do that!

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @GaryKantz,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    First, I suggest that you sign out of your data file completely and then sign back in. In doing so, you will refresh the registration token for your Online Connected Services.

    Please follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out 
    6. Sign back in using your Quicken ID (email) and password 

    Please let me know how this goes!
    -Quicken Jasmine
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