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reconciliations are no longer working

aggrivated user

How can a product that I have used for more than 20 years no longer do a basic account reconciliation? I can get downloaded transactions, select to reconcile, then it says no new transactions to reconcile. It will no longer update my online balances. This has been happening for 2 months now. I have sent messages with no response. I have removed online connections to all of my accounts, reconnected and still no change in behavior. Has anyone else seen this?

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Reconcile

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Comments

Quicken Anja

Hello @aggrivated user,

Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

Based on the issue you described, it would be better suited for you to please reach out to Quicken Support by phone or chat directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.