Quicken mobile id missing and can't sign out of computer

Does anyone know why this is doing this and how to fix it? I want to change the account i'm using for mobile alert and don't know why the mobile alert id is missing.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Erica Eckberg,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Could you please navigate to Edit > Preferences > Quicken ID & Cloud Accounts and tell us whether or not your Quicken ID is visible there?

    Thank you!
    -Quicken Anja
  • yes it shows there.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for checking and confirming!

    In that case, I suggest resetting your cloud data from your Quicken desktop program and seeing if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Navigate to Edit
    2. Preferences...
    3. Mobile & Web
    4. Make sure sync shows it's ON and click on Reset your cloud data 
    5. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    6. Wait for the sync reset to finish
    7. Navigate to the Mobile & Web dropdown menu 
    8. Select Cloud Sync to resync your data
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
This discussion has been closed.