Quicken Freezes when I try to add an account to online sync

todd13
todd13 Quicken Windows Other Member
edited January 2023 in Errors and Troubleshooting (Windows)
I am having a problem with quicken premier version R45.21 - windows 11 freezing when trying to activate the online download. I have tried to Super validate, uninstall, and reinstall without success. How do I fix this?

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @todd13, 

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    First, I suggest that you sign out of your data file completely and then sign back in. In doing so, you will refresh the registration token for your Online Connected Services.

    Please follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out 
    6. Sign back in using your Quicken ID (email) and password 
    Please let me know how this goes. 

    -Quicken Jasmine

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