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Exit Code: 1638

kpalmer

I opened quicken, quicken attempted to update as it does, it failed to update, I went and tried to open quicken and it wouldn't open. I got on with chat support and they told me to reinstall quicken. I download the quicken download, open it to reinstall and it gives me this error "Quicken Failed to install - Exit Code: 1638". Chat says to uninstall quicken. I go to uninstall but nothing is there to uninstall. Chat claims I need to "contact my IT support" and "get them to fix my computer". I have no IT support, I am the IT support. I have searched the boards and have found alot of people are having this program and there is no real "solution" just a bunch of trial and error. I have seen people paying for a clean uninstall app to help but is it really my responsibility to pay someone to fix an issue that quicken created? Has anyone officially found a fix for this issue? Any help would be appreciated.

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Accepted answers

Greg_the_Geek

You could try the Free Revo Uninstaller Portable to check for any leftovers from a failed Quicken install.

https://download.revouninstaller.com/download/RevoUninstaller_Portable.zip

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Quicken Jasmine

Hello @kpalmer,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Could you please navigate to Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and make sure that the folder titled "Quicken" is completely deleted (doing so does not affect your data files)?

Please let me know!

kpalmer

Thank you for the response, however I just checked and there is no Quicken located in that location.

Greg_the_Geek

You could try the Free Revo Uninstaller Portable to check for any leftovers from a failed Quicken install.

https://download.revouninstaller.com/download/RevoUninstaller_Portable.zip

kpalmer

I have started the revo uninstaller and it is asking me to delete registry keys. How do I know which ones are safe to delete?

kpalmer

I just went for it and did select all and deleted all of them and then continued that trend until the program said finished. It worked!!! Thank you @Greg_the_Geek !!!