Quicken recognizes the wrong bank in One Step Update

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mrkp89
mrkp89 Quicken Windows Subscription Member ✭✭
edited January 2023 in Download, Add/Update Accounts (Windows)
One Step Update has been prompting me to renew connections to Chase bank. I have several accounts with Chase and through the new connection, all the banks connected no problem except for one, where Quicken thinks it has already added but it is an American Express account. There is no Action option to add the account because of that. Can anyone help with this issue? See attaches screenshot.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @mrkp89,

    Thank you for reaching out to the Quicken Community with this issue. 

    Due to the recent migration of Chase, we recommend that you contact Quicken Support directly for further assistance as they can utilize functions such as screen share and escalate the situation if needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance. 

    -Quicken Jasmine

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