Unable to download transactions from Loan Depot

vaniello

I am unable to download transactions and account info from Loan Depot using Quick Deluxe v6.11.0 on MacOS.

There are two Loan Depot entries in the list of financial institutions available to download transactions from and I have tried both without success.

Is anyone else seeing this same issue?

Quicken Jasmine

Hello @vaniello, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

Before I can further assist you, I require some more information. Are you receiving any error codes or messages? What exactly occurs when trying to add these accounts and when attempting to input your login information? 

I look forward to your response. 

vaniello

The error message I get is:

Loan Depot is denying access to your account.

Please visit the Loan Depot web site to see what’s going on.

Care Code: FDP-155

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I am able to login to the Loan Depot web site to access my account without an issue.

Quicken Jasmine

Hello @vaniello, 

Thank you for providing more information. 

I have located a support article that discusses the FDP-155 error message in more detail. You may follow this link to access that FAQ. 

As per the FAQ: 

If the issue persists

If you are still unable to resolve the issue, please contact the affected financial institution's customer support for further assistance. There may be a block on the financial institution's side that may need to be removed. 

I apologize that I could not be of more assistance. 

UKR

It looks like the mortgage company is actively blocking users from downloading transactions using Quicken.

IMHO, I would not bother attempting to activate any loan or mortgage account for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account. 

(Not discussing LOC or HELOC accounts here. They should be set up like credit card accounts)

At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

Effective with Quicken Windows 2018+
you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

vaniello

I contacted Loan Depot and they said that they do not allow third party software, like Quicken, to connect anymore. Bummer.