Duplicate Filename Under Profile

CSM3962 Member
I have a duplicate filename for Quicken On The Web. I know which one is invalid. How do I delete it?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @CSM3962,

    Thank you for reaching out to the Community with your question.

    To remove the duplicate/invalid cloud account (file name) in question, first, sign out of the Quicken on the Web app. Then, follow the instructions provided below to remove the cloud account from your desktop Quicken program (this does not affect your data saved with your data file).
    1. Navigate to the Quicken dropdown menu
    2. Preferences...
    3. Connected Services
    4. Click on See all cloud accounts 
    5. Select the invalid cloud account name (file name) to delete
    6. Click the minus-sign (-) in the bottom left corner
    7. On the pop-up screen, click Delete Cloud Account
    Once that is done, sign back into Quicken on the Web.

    I hope this helps!
    -Quicken Anja
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