MFA doesnt work for changing passwords

SQUATTINGBEAR
SQUATTINGBEAR Quicken Windows Subscription Member ✭✭
edited January 2023 in Signing in, Passwords, and Activation (Windows)
No matter what i try when i attempt to change my password it emails or texts me the 6 digit code, i enter it, click the "Submit" button, the "Submit" button Becomes a "Continue" button, I click the "Continue" button, and it says i entered an invalid code.

I have tried this on both Google Chrome and Microsoft Edge and it does the same things on both computers.

I got temporarily locked out of my account for "too many login attempts" because of this system failing...

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @SQUATTINGBEAR,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Upon reviewing your account here internally, we are seeing an internal error occur each time you attempt to log in. Due to this error, we advise that you please contact Quicken Support directly for assistance as this error will likely require an escalation to be filed in order to successfully resolve.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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