Desktop transaction - not synced

mjonis

I had to wait for the error to show up again, but the previous question was closed by then.
Anyway, it seems this happens whenever quicken tries to sync to the Cloud (not always during an OSU). Like add a new account will cause this.

Anyway, it's with a Bank of America checking account that this happens.

Will post error screenshot.

mjonis

Here's the initial error, and then when you click OK, you get the "fixes" which is empty.

Quicken Anja

Hello @mjonis,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and seeing if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

1. Navigate to Edit
   
2. Preferences...
3. Mobile & Web
4. Make sure sync shows it's ON and click on Reset your cloud data 
   
5. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
   
6. Wait for the sync reset to finish
7. Navigate to the Mobile & Web dropdown menu 
8. Select Cloud Sync to resync your data and to make sure no errors occur

Once that is done, see if the issue still persists.

Let us know how it goes!

mjonis

That appears to have resolved the issue. Thank you!