Online balance and Quicken cleared balance don't match

NancyKC

Using Quicken for MAC, Version 6.11.1 (Build 611.47285.100), on Macbook Pro. When reconciling checking account, I had a $512 discrepancy between the bank's online balance and Quicken cleared balance. Three days and 4 transactions ago everything was fine. Checked the new transactions against the bank website and they match. Online balance in Quicken matched the bank's website balance. Any ideas what has happened?

Quicken Anja

Hello @NancyKC,

Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

Based on the issue you described, it would be better suited for you to please reach out to Quicken Support by phone or chat directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.

NancyKC

Thanks!