Alphaeon Cosmetic Card not updating in Quicken Mac

Heidi O.

Hello, I believe I have set up the connection correctly, but it consistently has an issue either connecting at all and/or updating. Is this a known error?

Thank you!

Quicken Anja

Hello @Heidi O.,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

We will need some additional information in order to better assist you.

Could you please elaborate and further explain what exactly happens when attempting to update? Are you receiving any specific error code(s) and/or message(s) that you can provide us with here, please?

Thank you!

Heidi O.

Hi Anja - It seems the connection is very sporadic in terms of when it actually works. I just get an error message saying to "Retry," but it's been going on forever and it's rare when I actually am able to get any updates.

Quicken Anja

Thank you for following up with additional details.

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

I hope this helps!