why am I getting a "need to renew" message when I try to update my accounts,

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akdees1
akdees1 Member ✭✭
renewal has already been processed!

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @akdees1,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you have already renewed your subscription, then I suggest signing out and back in using the instructions below. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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