Quicken has a problem connecting to Wells Fargo for Express Web Connect

KYfried

A member posted February 2021 the exact issue I'm having, and the thread was closed. Any chance now nearing February 2023 this issue has been resolved?

Link to org. post: https://community.quicken.com/discussion/7889009/quicken-has-a-problem-connecting-to-wells-fargo-for-express-web-connect

Issue I'm facing Jan 2023:
Wells Fargo credit card account has (for good reason) a two-step authentication. The window on my Quicken add account setup does NOT give me an option to select my method for receiving a code. The quicken fields show
"Please choose where would you like to receive the access code" and there is a textfield box BUT NO DROP-DOWN MENU to select my method. It also has an icon of a padlock with yellow and black stripes on it.

On the same screen, there is a second message saying "Customer Service team has provided your code to you. Enter your code as soon as you receive it" along with another entry box, also with a padlock icon.

Troubleshooting I've tried:
This is a fresh start so I cannot 'deactivate' as this account isn't even setup on this instance for Quicken yet. I've been able to activate other US credit card accounts I have with other financial institutions.

My setup:
Windows 10 machine
Quicken Premier Windows subscription (version R45.21)

My subscription is up for renewal in 3 months and debating as this isn't the ONLY issue I'm having connecting to my banks right now.

KYfried

Image for reference to issue above...

Quicken Jared

KYfried said:

Image for reference to issue above...

Hello @KYfried,   

I am sorry about this problem with online banking services, and multi-factor authentication. Thank you for looking to the Quicken Community for assistance.

What connection method are you currently making use of in order to add or link your accounts to online banking services? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box. 

If you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

You may then add your TD Banks-associated accounts by navigating to the Add Account button in the upper left-hand side of the screen, denoted by the '+' symbol. Let us know if you see the same error message occurring in the test data file once this is attempted. This will help us locate the source of this problem and pursue further troubleshooting.

I look forward to your response, and I hope to continue working with you on this problem, if necessary. 

Thank you,

Quicken Jared 

KYfried

Hello, thanks for replying. I opened Quicken and first followed the prompt to update to latest version, so i'm on vR46.9 for Windows 10.
I followed your instructions, and I've created a New Quicken file.

1) Test Web Connect
I used + to add new account (Wells Fargo).
WF only has 2 options, Web Connect or Direct Connect. I selected "Web Connect".
I entered my username and password and clicked "connect".
The screen then again shows the exact same image I uploaded before (sharing screenshot here).

So the issue I listed in my original message has persisted.

I cancelled the process and selected "Start Over".

2) Test Direct Connect
Next I selected Wells Fargo again but this time chose "Direct Connect" option.
I entered my username and password and clicked "Connect".
This time I get a new error message which says, "Sorry, we've encountered an error. (It's not your fault.)"
:smiley:

I'll post second error message after this message is submitted.

I'm still stuck so seems there's an issue between WF and Quicken (still!) and again similar to the issue reported in the link from my original post above. Can you please help me/the community solve this?

KYfried

Error message for "Direct Connect"

Quicken Anja

Hello @KYfried,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing trouble.

Before you tested Direct Connect, do you know if you have used/setup Direct Connect with Wells Fargo in the past? If not, please be aware that Wells Fargo requires users to go through a specific authorization process in order to setup Direct Connect access before it will allow you to connect via this connection method in Quicken. This is also briefly explained in the Direct Connect error screen you provided (see highlighted text in the screenshot below) and the error you received is typically displayed when this authorization process was not followed first.



To authorize Direct Connect with Wells Fargo, first, sign in to www.wellsfargo.com/fmssetup and follow the prompts to authorize Direct Connect on their end first (I believe they give you 10 mins to connect in Quicken afterward). After that, navigate to Tools > Add Account..., search for and select Wells Fargo Bank in our financial institution list and click Advanced Options on the right. Then, select Direct Connect and hit Next to proceed to the sign-in screen. If successful, once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken (linking is only necessary if you have already switched back to your original file).

I hope this helps!