online balance is not updating on all my accounts

BoltsFan4

Hi, my online balance is not updating on all my accounts for several weeks, but I am getting new transactions loaded, I'm using windows quicken deluxe for years, I have to manually reconcile all my transactions. Any suggestions or help and is this an issue across the board for all?

Quicken Anja

Hello @BoltsFan4,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

BoltsFan4

Thanks Anja, that seems to have done the trick.

Quicken Anja

You're welcome and thanks for the update! Glad to hear that worked for you.