Update summary not showing updated accounts

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Franniedc
Franniedc Member ✭✭
:'( Frustrating. First only investments showed/direct connect
the two credit cards only showed

reset all accounts. no accounts showing in summary. I went to the 5 accounts online at the .com. The data matches. the update was completed but not reflected in on step summary which used to list the accounts with number of transactions.

The top of the one step summary does say complete. No listing of accounts and status.

Account list also does not show time/date of last download even though downloaded transaction were brought over to the accounts.

I feel this is an internal program error that became evident when Q had an issue to days ago with web express connect with banks.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Franniedc,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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  • Franniedc
    Franniedc Member ✭✭
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    I have done this before with other issues with some success. NOT TODAY. I get the same result for the one step update summary, no financial insti. in the final summary page. Also during the progress of the update my screen was quivering and the process took very long, similar to 3 days ago.
    There is an inherent issue/domino effect to the original OSU program on 1/2. As of there was a correction to one step update that threw off the one step update summary.
    stay in touch
  • Franniedc
    Franniedc Member ✭✭
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    ALSO,took a chance and did an uninstall and reinstall. at first had a problem with the install wizard and had to manually delete from program files. finally, quicken reinstalls. do an update and got the investment accounts back in the summary, but still no banks. since banks were the initial problem they should look into this affecting the summary
  • Franniedc
    Franniedc Member ✭✭
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    did another reinstall and got the full update summary. one step update took forever but did finish.
    Screen gets shaky during the update and sometimes locks and then resumes.
    CAN NOT DO ONE ACCOUNT UPDATE AT A TIME, MUST DO COMPLETE ONE STEP UPDATE
  • Franniedc
    Franniedc Member ✭✭
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    all issues resolved prior to update this morning but slow. did update, all issues resolved and some speed is back. thanks for your suggestions. hope others have the same experience
  • Pecola123
    Pecola123 Member
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    This intervention did work for me regarding the following problem occurring around 1/1-6/23:

    Unable to update beginning around 1/1/23, when Quicken was reporting general updating problems.

    When Quicken reported general updating problems mostly resolved, the following occurred:
    Upon attempt at update, the following message appeared: "Quicken online service unavailable at this time. Wait 10 minutes and try again."

    The above sign-out/ sign-out of data file resolved all problems.
  • Franniedc
    Franniedc Member ✭✭
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    Sounds like things worked. Plus they put out an update.
    My program is moving at a good pace. All features working
  • Quicken Anja
    Quicken Anja Moderator mod
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    @Franniedc thank you for following up and @Pecola123 thank you for adding to this discussion.

    I'm glad to hear the issues you each were experiencing are resolved as of now. 

    -Quicken Anja
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  • Franniedc
    Franniedc Member ✭✭
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    Thank u
This discussion has been closed.