Quicken direct connect will not recognize my Fifth Third Cash Back Credit Card

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RWT
RWT Member
All my accounts download, except the CASH BACK card, which Fifth Third calls a MAN card or mulit-purpose card. There is one "Credit" account but my wife and I each have separate cards [and card numbers]. Online at 5/3, we see transactions from both cards on the one account. Veronica, third person in their "Quicken" dept knew exactly what was happening. She didn't know if this issue (Quicken not knowing how to link to CC numbers to one Credit account number) is something being worked on, if it is Quicken's to fix or 5/3's to fix. I would appreciate if someone at Intuit/Quicken would give me an update or at least acknowledge they are aware of the issue. Martin

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  • Quicken Jasmine
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    Hello @RWT

    Thank you for reaching out to the Quicken Community with this issue. 

    I have reviewed the prior support contacts and this issue is on the Financial Institution's side regarding how they release the data through the servers to Quicken. It is recommended to request to speak to a tier 2 representative or a supervisor as they are generally more familiar with third-party applications such as Quicken. 

    I apologize that we could not be of more assistance. 

    -Quicken Jasmine

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