I can't access months worth of checking account data from Citibank

nrhine Member
I get the CC502 error message. My account has always worked fine prior to this. It currently accesses all my data from Bank of America just fine. Is there a specific problem with Citibank, does anybody know? Is there help coming? Is there a workaround? Thanks.


  • Quicken Jasmine
    Hello @nrhine

    Thank you for reaching out to the Quicken Community with this issue.

    We do currently have an ongoing active alert regarding Citibank users receiving a CC-502 error message. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

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