$9.95 charge on my wife's Truist checking account?

Is this a charge for connecting Quicken to our Truist account? If it is how do I change it so the charge will be on our Joint account?
The $9.95 was charged to our Joint account but about the time Truist merged with BB&T the charge switched to my wife's checking account.
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Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @jimwms

    Thank you for reaching out to the Quicken Community with these questions. 

    I suggest reaching out to Truist Bank for more assistance as this is a fee charged by the financial institution for using Direct Connect. It is recommended to request to speak to a tier 2 representative or a supervisor as they are generally more familiar with third-party applications such as Quicken. You can also read more about the Direct Connect fee and the other connection methods that Truist offers through this link. If you scroll down on the webpage, there is a section that explains the fee involved when using Direct Connect with Quicken. 



    I hope this clears things up!
    -Quicken Jasmine