One step update error CC-800

Question

Every time I do a one step update, I get a CC-800 error. I do the fixit and it says it was successful, but I still get the error message. I only have 1 account with this company and it downloads the updates for the account.

Jay Gourley · Answer

I have the same Issue with Synchrony Bank Amazon Store Card.  I have two cards with Synchrony.  The other is a Lowe's card.  I've tried disconnecting both cards from one-step update.  Closing Quicken for Windows.  Restarting Quicken.  Then connecting the Amazon account.  When I do, Quicken asks to link to both accounts.  And does that without error mesages.  However, only the Amazon store card shows up in One-Step update list of accounts.  And the cc-800 error still occurs on every One-Step Update.

Quicken Jasmine · Answer

Hello @Georgewj48,

Thank you for providing more information.

I have located a Support Article that discusses the CC-800 error message in more detail and provides some troubleshooting steps. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding with troubleshooting steps (just in case).

As per the FAQ:If the issue persists

If the steps above do not resolve the issue, please contact Quicken Support. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I hope this helps!

Georgewj48 · Answer

It is my Good Sam account with Comenity Bank. The connection method is Express Web Connect.