Drop down menus in register(s) not working for category or payee

Not sure exactly when it started but it's recently. None of the drop downs in the registers are working. Here is what I have done so for:

I verified preferences and all the data entry and quickfill options are checked to automatically open and fill in categories.

I tried creating a new quicken file, not luck there.

I did a complete uninstall including deleting the old files and reinstalled still no change.

Do I have something configured wrong or is this a bug. I have a quicken subscription so I am running on the latest version and all updates have been applied.

OS is Windows 11

Any help would be appreciated.



  • Quicken Jasmine
    Hello @PatrickJB

    Thank you for reaching out to the Quicken Community with this issue. 

    We recommend that you contact Quicken Support directly for further assistance as they can utilize functions such as screen share and walk you through troubleshooting steps in real-time. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance. 

    -Quicken Jasmine

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