Getting connection(s) need an update for Chase for a CLOSED credit card account

povertyjetset
povertyjetset Quicken Windows 2017 Member ✭✭
edited February 2023 in Download, Add/Update Accounts (Windows)
I have one closed account that used to be connected to online downloads, but hasn't for some time. I recently connected newer Chase credit accounts, which work fine.
Except now I get this error saying I need to reauthorize because Chase is transitioning to a different connection method, and it lists my closed account as the one needing updating, which is absurd.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @povertyjetset,

    Thank you for reaching out to the Quicken Community with this question. 

    Due to the nature of this issue and the recent migration of Chase Bank, we recommend contacting Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance. 

    -Quicken Jasmine

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